Read through our FAQ section to find the answers to your questions. If you don’t find exactly what you need to know, please don’t hesitate to contact our courteous, highly trained support team. Submit request
What about the personal data (apps, emails, contacts, etc.) currently stored on my iPhone? Will it stayintact?
Absolutely. When you unlock and jailbreak your iPhone, no personal files are touched. All your personal content – photos, contacts, videos, emails, text messages, videos, etc. – will remain on your iPhone justas they are now. You don’t need to worry about importing your contacts or taking similar steps after unlock.
What happens after I purchase your unlock software?
After your secured payment, you will immediately receive a conformation email with all necessary information to gain instant access to our download area. If you don’t see our automatic email, checkyour junk mail folder. Follow all the instructions and your iPhone will be unlocked within five minutes.
What happens when Apple releases new firmware?
When you purchase our unlock software, you’re not buying a stand-alone solution. Instead, you’ll get unlock service as long as you are an Apple iPhone user. When firmware is updated, we will automatically contact you and remind you not to upgrade your phone until we have released the new upgrade of our unlock software and manual. This usually happens within two days of a firmware upgrade by Apple.
Do I need a lot of technical knowledge to unlock my iPhone?
No! Our unlocking software is extremely simple and was designed and built with the user interface inmind. It is very user friendly, and no knowledge or experience is required.
Can I install the software on multiple iPhones?
Yes! You can unlock as many iPhones or iPod Touches as you like. If you want to, you can even start yourown, personal unlocking business. But reselling the software itself is illegal.
What happens when I fail to get my iPhone unlocked?
No problem! Our highly trained, courteous support team is waiting to help you 24 x 7. Contact us and provide the necessary information. If for some reason we’re unable to solve the problem, you’ll get a full refund.
What firmware releases do you support?
We will always offer unlock software that is compatible with the latest iOS firmware and all previous releases. Check our compatibility list.
Can I break my iPhone as a result of downloading and installing your unlock software?
It is not possible to “break” an iPhone with our software. Your iPhone is equipped with a recovery mode. Relax and follow the recovery instructions in our manual. And remember, we are happy to support you personally. Just give us a call.
What iPhones are supported?
Our unlock solution supports all iPhones, including the latest iPhone 4 running iOS 4.3.2. Unlike someother software companies, we don’t increase our prices after the launch of a new iPhone. This is simply not our policy.
